1. Who we are
House of Nura Ltd is the organisation responsible for personal information collected through this website and through direct accommodation enquiries. Our contact email is info@houseofnura.co.uk.
2. Information we may collect
Depending on how you interact with us, we may collect your name, email address, telephone number, booking dates, number of guests, enquiry details, payment-related information handled by payment providers, identity information where reasonably required for a booking, and communications with us.
3. Why we use personal information
We may use personal information to respond to enquiries, administer bookings, provide check-in information, communicate during a stay, process payments through approved providers, protect properties and guests, meet legal or regulatory obligations, resolve complaints and improve our services.
4. Lawful bases
Depending on the purpose, we may rely on performance of a contract, steps taken at your request before entering a contract, compliance with legal obligations, our legitimate interests in operating and protecting the business, or consent where consent is required.
5. Booking platforms and service providers
If you book through a third-party platform, that provider will process information under its own privacy policy. We may also use hosting, email, payment, property-management, accounting, cleaning, maintenance or communication providers where reasonably necessary to deliver the service.
6. How long we keep information
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including legal, accounting, insurance, dispute-resolution and fraud-prevention requirements.
7. Security
We take reasonable organisational and technical measures to protect personal information. No internet or electronic storage system is completely secure, so we cannot guarantee absolute security.
8. Your rights
Under UK data protection law, you may have rights including access to your personal information, correction of inaccurate information, erasure in certain circumstances, restriction or objection to some processing, and data portability where applicable.
9. Cookies and analytics
The current starter website does not intentionally use non-essential analytics or advertising cookies. If analytics, marketing tools or a direct booking engine are added later, this policy and any cookie controls should be updated before those tools go live.
10. ICO information
House of Nura Ltd is registered with the Information Commissioner's Office under registration reference ZC212192.
11. Contact and complaints
If you have a privacy question or concern, contact info@houseofnura.co.uk. You may also have the right to raise a concern with the UK Information Commissioner's Office.
12. Changes to this policy
We may update this policy as the business, website, booking systems or legal requirements develop. The latest version will be published on this page.